Cherson Training

We take all complaints and appeals seriously and will act upon them as soon as possible. If you have a complaint or wish to appeal a decision made by Cherson Training you should follow the steps of our complaints and appeals policy:

Step 1 – The issue should be raised directly with your trainer or assessor, who will usually be able to resolve the matter with you.

Step 2 – If you are not satisfied with the resolution offered by your trainer or assessor, you should document your complaint and submit it to Cherson Training.

After receiving the written complaint or appeal, we will arrange for a confidential personal interview as soon as possible. The purpose of the interview is to negotiate a mutually agreeable solution. Note will be taken by us during to interview to ensure that all actions etc are documented.

We may decide to refer a complaint or appeal to an independent person or group where we feel this will be beneficial to stakeholders.

Accurate records of complaints, actions, and outcomes will be kept on file. And you will be advised in writing of the outcomes of your complaint or appeal as soon as practically and reasonably possible.